Article 1 – Parties of the agreement: The parties to the agreement, the contracting parties.
Seller: Roya Academy
Address: KAYABAŞI MAH, KAYAŞEHİR BUL, PARK MAVERA 2 SİT, T6 APT, NO: 46BD, BAŞAKŞEHİR, İSTANBUL, TÜRKİYE
Phone: 00905444187758
Email: info@roya-academy.com
Recipient: Buyer.
Article 2 –Subject of the agreement: The buyer is the one who makes purchases via the seller’s website which is www.roya-academy.com, the buyer’s right will always be reserved through the terms mentioned in the contract of the specified sales price, sales services, and delivery services, all reserved in accordance with Law No. 6502, which is the Consumer Protection Law, and Law No. 29188, which is the Law for Managing Remote Agreements. The buyer gets acquainted with everything related to buying and selling on the seller’s website, in terms of buying and selling services, the main characteristics of the products, purchase methods, payment terms and methods, the buyer’s right to return and change the product, pay bills, and pay installments, and the buyer indicates his acceptance of all terms and materials The contract that talks about the conditions and methods of sale, and payment through the seller’s website, and these materials are considered an integral part of the contract.
Contract date: There are two copies of the contract, and it was signed by the seller, and it will be signed by the buyer on the date of … By signing the contract, the buyer will have agreed to the terms of the contract, and his copy will be sent to his e-mail.
Delivery expenses and service: The form and method of delivery and the place of execution of the delivery process mentioned in the contract. The goods or commodities / services that have been ordered by the buyer. will be sent to the address …
Expenses and implementation of the delivery process: The buyer is responsible for paying the delivery expenses. And if the seller announces on his website that when making purchases for a specific amount or more, shipping will be free, or as an offer on a product that shipping is free, the seller will be responsible for paying shipping costs.
Delivery (goods delivery): Goods and Products will be sent according to the availability in stock after the money reaches the seller’s account in the least possible period. The seller shall deliver the products that have been ordered within 30 (thirty) days starting from the date of confirmation of the purchase order, and the seller has the right in some circumstances to notify the buyer that the delivery of the product may be delayed by another 10 (ten) days. If for any reason the charges for the Goods/Services are not paid, or if the Buyer cancels his bank records, the Seller shall be deemed to have been released from any obligations for the delivery of the Products or Goods.
Pay on Delivery Fee: Pay on Delivery is a payment method chosen and made available by the Company. The company calculates this service at 10 TL, and it is taken upon delivery of the shipment/product. The fees for this service are considered by the company and are not refunded in case of returning the product. If you do not want to pay additional fees when purchasing your product, you can choose the secure payment method by using the credit card to pay, you can pay by choosing the credit card which is a secure method on our website, and it does not obligate you to pay any additional fees on the price of the product.
Statement and undertakings of the buyer: Among the important subjects of the contract, the buyer undertakes upon receipt of the product to examine the product thoroughly before receiving it, and in the event of a scratch, breakage, or tear in the packaging or packaging, or if the commodity has a defect, in this case the buyer undertakes not to receive the product from the company’s shipping company. The buyer undertakes to receive the product / purchases if the product is intact and does not have any defects. After receiving the product, protecting the product from any losses becomes the responsibility of the buyer. If the buyer wants to use the product return service, he must not use the product before returning it. The invoice must be returned when returning the product. After the product is delivered to the buyer who completed the purchase by credit card, while it was discovered that this credit card was not used by the buyer, and was used by another person, or while the credit card was exposed to a problem or malfunction related to its bank credit card, and the price of the delivered product has not been paid, in which case the buyer is considered obligated to return the product to the seller within 3 (three) days. In this case, shipping charges are the responsibility of the buyer.
Statement and pledges of the seller: The seller is responsible for ensuring the quality of the product and must undertake that he delivered the product without losses or defects, and the seller is responsible for adding warranty information and data with the product in the event that products / services are sent by shipment, in the subject of the contract or agreement of services/products. If the shipping company does not find the buyer and wants to deliver it to another person / or company, and this person does not accept to receive the product / shipment, in this case the seller is not considered responsible and does not have any obligations to the buyer. If the Buyer wants to use the right to return the Product, the Seller undertakes that he will return any important papers or otherwise to the Buyer within 10 (ten) days from the date of receiving the Product back from the Buyer.
The product/service/goods shall be returned within 20 (twenty) days of receipt. In case of any misunderstanding or error on the part of the seller in sending the product, the seller must compensate the buyer and send him a product of the same quality and prices. If the seller realizes that he cannot compensate the buyer with a product of the same quality and prices, he should notify the buyer of this before the contract / agreement expires. If there is an allowance to be paid or certificates or documents to be returned, the Seller shall return them within 10 (ten) days. Products or services that are purchased with a warranty certificate, or even products that contain a warranty without a warranty certificate, if there are losses, defects, or any damage to the product, in which case the delivery fees and amount become the responsibility of the seller.
The subject of the contract or agreement, which is the features and characteristics of the products or services: All products / services offered on our website are displayed with their type, gender, quality, quantity, brand or trademark, design, color…etc. This information will be shown on our website page related to each product and it will also be shown in the invoices as mentioned in the subject of the contract and it is considered an integral part of this contract.
Goods and cash payment service: Products that are purchased by paying the full amount, its data, product data, image and invoice form are sent to the private e-mail, and when the product is sent, the invoice is sent with it with the cash payment details.
Payment by installments: Products that are purchased by installment payment, and according to the price of the product, its data, product data, and the image and form of its invoice are sent to the private e-mail, and when the product is sent, the invoice is sent with it with the details of the installment payment.
Benefits: The interest rate is determined every year by the Government of the Republic of Turkey, and in no case can this percentage be more than 30%. The buyer is responsible to the bank.
Advance payment: Products that are purchased by paying the full amount, its data, product data, image and invoice form are sent to the private e-mail, and when the product is sent, the invoice is sent with it with the details of the payment and the advance payment.
Payment plan: If the buyer wants to complete the purchase process by paying by credit card or by installments, he must choose the payment method by installments, and in this case the chosen payment will be available and accepted. If the purchase is made and implemented by installment payment, the purchaser or the card holder in this case has signed a contract with his bank stating that he can use this card to pay in installments. The date of payment of installment payments is indicated in the contract or agreement signed between the buyer and his bank. In addition, the buyer can keep track of the payments and installments that he should pay through the account statement report that the bank sends to the buyer.
The right to return as stated in the purchase contract: The buyer has the right to return the requested product within 14 (fourteen) days from the date of receiving the product. If the buyer wants to use his right to return the product, he must notify the seller of this by sending an email to the company’s e-mail or calling the phone, within 15 days. The use of the website and the purchase must be made in accordance with the work within the framework of the provisions of the article, which is an integral part of this agreement or contract, and which have been published and announced on our website, and the website must be used in accordance with the information that was published on the website. If this right is used, the third party or the buyer becomes obligated to return the original invoice back to the seller. If the buyer wants to use the right to return the product, he notifies the seller of this and the seller sends a replacement product within 7 (seven) days to the buyer, and the buyer must return the product within 20 (twenty) days. If the buyer does not send the original invoice, the commercial tax or any other rights of the buyer cannot be returned. If the product is returned according to the reason for which it is required to use the right of return, the delivery service / product delivery service is the responsibility of the seller..
Products and services for which the right of return cannot be used: Products or goods that can incur losses quickly, or whose expiration date is approaching, or products that have single-use characteristics, or health products, or copies of programs or computers, cannot be returned. If the buyer wants to use his right to return the product, especially the following products: videotapes, cassettes, DVDs, CDs… etc. If he also wants to return products and goods, such as computers, or stationery such as: cartridges, ink, pens, paper, etc. Or cosmetics products, the buyer should not have torn the packaging paper, or have caused losses in the products or used them, because in this case the products mentioned above cannot be returned.
Cases of rebellion, delay, and the legal consequences that follow: If the buyer revolts and retracts from paying the installments for the product that was purchased by credit card, this buyer will become responsible to his bank according to the contract he signed with the bank, and he will be forced to pay the installments in addition to benefits. In these cases, procedures of banking rights and provisions are applied in relation to this subject, and the buyer will bear all attorney fees, case, and agency costs…etc. If the buyer finds an excuse to pay the debt, the cases are dropped. In the event that the opposite is proven, the buyer will agree to pay the losses and damages incurred by the seller due to the delay in executing the debts.
Judicial authority: In the event of commercial disputes arising from this contract, the Ministry of Industry and Trade announced that it will preserve the rights of the consumer (the buyer), and that it will give the consumer his rights, and some situations that have no solution in the ordinary courts, civil courts will resolve any disputes or problems between the parties.
